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Business Services Assistant

Role: Business Services Assistant (Maternity Cover)

Department: Business Services

Location: R.E.A.L Education, Unit 1 Kingsmill Way, Mansfield, NG18 5ER

Function of role

To assist in the provision of a broad range of administrative activities to support the Resource Coordinator, Business Services Manager, Business Administration Manager.


To provide support to the Resource Coordinator, ensuring learner timetables are prepared each week, new staff and young people are entered onto the timetable system and effectively deployed.

Take a lead on inputting student data on to the datastore and live learner list

Working in collaboration with the Resource Coordinator and drawing on insight gathered by the Head of Behaviour & Attitudes, support the work involved in improving student attendance.

Support innovative deployment which takes account of persistent non attenders and assign dual learners to staff to take account of such situations

Collaborate with the Resource Coordinator to ensure end of year processes are followed and data is captured in advance regarding learners who are leaving.

Support the data analysis of undeployed sessions and impact of end of year leavers.

Working alongside the Resource Coordinator to support the evolution of the timetable system, via the project specification documents or development work undertaken by ICT support services.

To support the Business Administration Manager in providing a reception service by welcoming and greeting contractors and visitors and maintaining a welcoming, safe and clean reception area as and when required.

Take responsibility for the creation, uploading and filing of key documents for learner files.

To answer and direct telephone calls including taking and passing on messages and ensuring all voicemail messages are passed on to the relevant person

Undertake general administration duties such as filing and photocopying.

As the main and central resource, undertake relevant activities to ensure staff absences are substituted by available staff and learner absences reflect available staff for deployment.

Correlation of the daily ad hoc changes made on the live timetable with the cover board.

Working in conjunction with learning managers to coordinate staff availability and maintain great attendance of learners and effective use of all resources.

Performance indicators

Able to meet annual performance management criteria to a good or outstanding standard.

Adherence to the accountabilities and responsibilities in this job description, and adherence to organisational policies and procedures.

Able to demonstrate outcomes thinking through regular support and supervision.

Support operational staff to promote high levels of attendance to enable them to achieve positive outcomes for young people.

Contract length: 47 weeks

Job Types: Full-time, Temporary

Salary: £15,704.00 per year

Job Description

Application Form