It is the aim of R.E.A.L Education is to provide an outstanding education, and a high quality alternative provision in the East Midlands for all our learners. The senior managers, learning managers and teaching staff work hard to build positive relationships with all students, parents, carers, employers and commissioners. We are nonetheless obliged to have procedures in place in case where there may be complaints by learners, parents, commissioners, employers or other members of the public. The following policy sets out the procedures that we follow in such cases. If there are any complaints regarding the education any learner is receiving, or have any concerns relating to the school, or employer we encourage, in the first instance to talk with their learning manager, immediately either face to face or over the phone.